Customer Support

RailRunner® embraces the philosophy of Continuous Improvement. Every facet of our organization constantly strives to upgrade the quality of our products, our processes and our level of service to our customers. RailRunner commitment to Continuous Improvement drives us to pursue excellence in all our endeavors. Continuous Improvement isn’t a slogan here: it’s a long-term commitment to improving our relationship with each customer though creative, customer-focused solutions to transportation problems. Our Quality Policy is to develop, produce through our turnkey supplier organization, and deliver on time, products and services that meet or exceed customer expectations. In order to do this, we have implemented quality systems and processes that are continually being improved to satisfy our customers’ needs. RailRunner takes a whole life approach to product development, customer service and after sales service. We pride ourselves in the quality and level of Product Support we provide to all our customers and partners. Our goal is to continue to provide Product Support that is second to none.

Along with RailRunner’s high level of expertise and high quality products comes exceptional customer service. Support enquiries can be made via our website and to our Customer Service desk via email or over the phone.


RailRunner Maintenance & Repair Manual

RailRunner Terminal Operations Manual
RailRunner Terminak Operations Manual (Spanish)
RailRunner Training Manual
RailRunner Training Manual (Spanish)

Assembly Drawings

Intermediate Unit Drawing

Transition Unit Drawing

53' Chassis Drawing

40' Chassis Drawing